Parcels from the UK to Uzbekistan

There are three ways to get your parcel to us: bring it to London hub (Unit 4, Heathrow Cargo Park, Hounslow TW6 0XX, open Mon–Fri 10:00–19:00, Sat 10:00–16:00), book a collection from your home, or post it to our hub with any UK carrier and add the carrier's tracking number in your account.

Then fill in the online customs declaration for the recipient and pay the invoice. We weigh the parcel, put it on the next flight to Tashkent and send you the tracking number. The recipient can pick it up at our Tashkent office or have it delivered by courier.

We fly to Tashkent once a week. The date of the next flight and the drop-off deadline are shown in the Next flight box on the home page.

To make a flight, drop your parcel off at the hub before the deadline with the declaration completed. Online-shop orders need to reach our hub earlier, so we have time to receive and check them. Anything that arrives later goes on the following week's flight.

£7.00 per kg if you pay in the UK. If the recipient pays in Uzbekistan, the calculator shows that rate. We charge by the chargeable weight: the greater of the actual weight and the volumetric weight, rounded up to the next tenth of a kilo. A minimum charge applies to very light parcels.

Pickup at our Tashkent office is free. Courier delivery in Tashkent costs £3.00 (free from 5 kg), and to the regions £5.00 (free from 10 kg). The calculator shows the full price in pounds and dollars before you book.

Uzbekistan lets each person receive goods worth up to $200 per calendar month by international courier without paying customs duty. The limit belongs to the recipient, not the parcel: customs uses their PINFL to add up everything sent to them that month, from all senders and all delivery companies.

What counts is the value of the goods in the declaration. If the recipient also orders through other services, check with them how much of this month's allowance is left.

Enter the parcel number on the Track page. It starts with PT and is on your receipt, in your account and in our messages. No login is needed, so you can simply send the number to the recipient and they can follow the parcel too.

The page shows where the parcel is now, what happens next and the expected dates. If there's a delay or something is needed from you, it's shown at the top with clear instructions.