Track a parcel

The flight itself is overnight; most of the time goes on customs clearance in Tashkent, sorting and the last leg to the recipient.

Customs doesn't work at weekends or on public holidays, and delivery to the regions takes a little longer than in Tashkent. If a flight or customs is delayed, we show it on the tracking page with a new estimate.

Once the status changes to “Ready for pickup”, the parcel is stored free for 7 days at our Tashkent office (Yunusobod district, Tashkent, open Mon–Fri 09:00–18:00, Sat 10:00–15:00). After that, a small daily storage fee applies, and parcels left uncollected for a long time may be returned.

Someone else can collect on the recipient's behalf. They need the parcel number and the recipient's passport or ID card, and we may send a confirmation code to the recipient's phone.

Yes, until the parcel leaves London. Open the parcel in your account and edit the declaration. We'll need the new recipient's passport details and PINFL, because the parcel counts towards their monthly allowance.

Once the parcel has flown, the recipient's name can't be changed, because the declaration has already been filed with customs. The phone number and delivery address in Uzbekistan can still be updated until sorting starts in Tashkent: message us on Telegram at @parceltrade_uk.

Before the flight you can cancel at any time. You can collect the parcel from the hub, or we can post it back to you at the UK carrier's price. If you've already paid, we refund the shipping charge.

After the flight, a parcel can only come back through customs. That happens if the recipient refuses it, doesn't confirm it on my.gov.uz in time, or it contains something that isn't allowed. Returns take several weeks and the return trip is charged separately, so please double-check the recipient's details and the contents before you send.

Under Uzbekistan's current customs procedure, the recipient automatically gets a notice about each incoming parcel on my.gov.uz or in the customs app E-TIJORAT. For most parcels nothing needs to be done. But if the customs risk system selects a parcel, the recipient must confirm it within 10 calendar days: that it's really theirs and that it may use their monthly allowance.

If it isn't confirmed in time, customs treats the parcel as refused and it's returned. When this happens, the tracking status changes to “Recipient must confirm” with the deadline, and we message you and the recipient straight away.

Customs can hold a parcel for several reasons: duty is payable because the monthly limit was exceeded, documents are requested, an inspection is scheduled, customs isn't sure the goods are for personal use, or the recipient needs to confirm the parcel on my.gov.uz.

The tracking page shows the reason and what to do. Usually customs needs one thing from you or the recipient, such as a receipt, a photo or a payment, and releases the parcel within a few working days of getting it. We'll message you as soon as anything is needed.