How to send a parcel from the UK to Uzbekistan

There are three ways to get your parcel to us: bring it to London hub (Unit 4, Heathrow Cargo Park, Hounslow TW6 0XX, open Mon–Fri 10:00–19:00, Sat 10:00–16:00), book a collection from your home, or post it to our hub with any UK carrier and add the carrier's tracking number in your account.

Then fill in the online customs declaration for the recipient and pay the invoice. We weigh the parcel, put it on the next flight to Tashkent and send you the tracking number. The recipient can pick it up at our Tashkent office or have it delivered by courier.

We fly to Tashkent once a week. The date of the next flight and the drop-off deadline are shown in the Next flight box on the home page.

To make a flight, drop your parcel off at the hub before the deadline with the declaration completed. Online-shop orders need to reach our hub earlier, so we have time to receive and check them. Anything that arrives later goes on the following week's flight.

The flight itself is overnight; most of the time goes on customs clearance in Tashkent, sorting and the last leg to the recipient.

Customs doesn't work at weekends or on public holidays, and delivery to the regions takes a little longer than in Tashkent. If a flight or customs is delayed, we show it on the tracking page with a new estimate.

Yes. We deliver to every region of Uzbekistan and to Karakalpakstan. After sorting in Tashkent, the parcel is handed to our regional courier partner, who brings it to the recipient's door. You'll see the handover on the tracking page.

Courier delivery to the regions costs £5.00 and is free for parcels from 10 kg. It usually takes a few working days longer than in Tashkent. Please give an accurate address with a landmark and a phone number the courier can reach.

Collecting from our Tashkent office (Yunusobod district, Tashkent) is free. Courier delivery within Tashkent costs £3.00 and is free for parcels from 5 kg.

Courier delivery to any other region or Karakalpakstan costs £5.00 and is free from 10 kg. You choose the delivery option in the declaration, and the calculator adds it to the price automatically.

“Arrived in Tashkent” means the plane has landed. The parcel still has to go through customs, then sorting at our Tashkent office. Customs usually takes a few working days and doesn't work at weekends or on public holidays.

After sorting, the parcel is either ready for pickup at the office, out with a Tashkent courier, or handed to our regional partner, who needs a few more days. If the status says “Ready for pickup”, the parcel is waiting for you: it's only brought to the door if courier delivery was chosen.

Most delays have one of four causes: public holidays in Uzbekistan (New Year, Navruz, Ramazon Hayit, Qurbon Hayit), when customs is closed; limited cargo space on the flight in busy weeks, when some parcels move to the next flight; weather, technical problems or a change of aircraft; and customs checks, such as an inspection or a document request.

When a flight or parcel is delayed, the tracking page shows the reason and a new estimate, and we send you a message if notifications are on. Before big holidays, we also post the adjusted schedule on the website and in our Telegram channel.