Questions and answers

Uzbekistan lets each person receive goods worth up to $200 per calendar month by international courier without paying customs duty. The limit belongs to the recipient, not the parcel: customs uses their PINFL to add up everything sent to them that month, from all senders and all delivery companies.

What counts is the value of the goods in the declaration. If the recipient also orders through other services, check with them how much of this month's allowance is left.

The parcel is still delivered, but customs charges a single customs payment on the part above $200: 30% of the excess, and at least $3 per kg. From 1 January 2027 this changes to 20%, and at least $2 per kg.

The recipient pays the duty in Uzbekistan before the parcel is released; we'll tell you the exact amount and how to pay. The calculator on the Customs page gives you an estimate in advance. If the gifts are for different family members, declare each parcel to its real recipient.

PINFL (JShShIR) is the recipient's 14-digit personal identification number. It's printed in the Uzbek biometric passport, on the photo page as “Personal No.”, and on the ID card.

Uzbek customs requires it for every courier parcel, together with the passport series and number. That's how the monthly duty-free allowance is counted and how the recipient gets the notice on my.gov.uz. We don't need scans. We use these details only for the customs declaration, and share them with no one except customs and our delivery partner.

Under Uzbekistan's current customs procedure, the recipient automatically gets a notice about each incoming parcel on my.gov.uz or in the customs app E-TIJORAT. For most parcels nothing needs to be done. But if the customs risk system selects a parcel, the recipient must confirm it within 10 calendar days: that it's really theirs and that it may use their monthly allowance.

If it isn't confirmed in time, customs treats the parcel as refused and it's returned. When this happens, the tracking status changes to “Recipient must confirm” with the deadline, and we message you and the recipient straight away.

The declaration is filled in online for each parcel and takes a few minutes: the recipient's name, passport details, PINFL, phone and address, then every item with its quantity and value in US dollars, and the purpose (gift or personal use). Please complete it before the drop-off cut-off, or the parcel will wait for the next flight.

Declare the real market value, even for gifts; for used items, give a fair second-hand value. If the value looks too low, customs can set its own value, hold the parcel or fine the recipient.

Customs can hold a parcel for several reasons: duty is payable because the monthly limit was exceeded, documents are requested, an inspection is scheduled, customs isn't sure the goods are for personal use, or the recipient needs to confirm the parcel on my.gov.uz.

The tracking page shows the reason and what to do. Usually customs needs one thing from you or the recipient, such as a receipt, a photo or a payment, and releases the parcel within a few working days of getting it. We'll message you as soon as anything is needed.

No personal limit applies to you or to anyone in Uzbekistan: donations travel together as charity cargo addressed to the organisation, which provides its own documents to customs. That’s why we don’t ask for a recipient’s passport or PINFL.