Questions and answers
Short answers about sending, prices, customs and tracking. Prices, limits and dates below are always the current ones.
Prices and dates in the answers come straight from our current rates and flight schedule.
5 questions Payment
How do I pay?
After we weigh the parcel, an invoice appears in your account and we send you a message. In the UK you can pay by bank transfer, using the parcel number as the payment reference, or by card at the hub when you drop the parcel off. The bank details are on the invoice.
Please pay before the drop-off deadline shown in the Next flight box on the home page, so the parcel isn't held back. If you'd rather the recipient paid in Uzbekistan, choose that option in the declaration.
Can the recipient pay in Uzbekistan?
Yes. The rate for paying in Uzbekistan is shown in the calculator. The recipient can pay with Click or Payme, by Uzcard or Humo card, or in cash at our Tashkent office.
The parcel is handed over, or sent out with the courier, once it's paid. Any customs duty is separate: it's paid to the state, not to us.
Which exchange rate do you use?
We convert pounds to dollars at the exchange rate we publish for the day of payment.
Dollar prices on the website are rounded and shown as a guide. The final amount in dollars is fixed on the day you pay.
I've paid by bank transfer, but the invoice still says unpaid. Why?
Transfers usually arrive within minutes, but sometimes the bank takes a few hours, and we match payments by their reference. If you forgot to put the parcel number in the reference, or paid for several parcels at once, we may not be able to match it automatically.
Upload a screenshot of the payment on the invoice page in your account. The status changes to “Proof uploaded” and we confirm it manually. If you upload it before the cut-off, the parcel won't miss the flight while we check.
Are there any other charges?
The price in the calculator includes the flight and the delivery option you choose. Other charges apply only if you ask for them or if something happens after arrival: optional insurance (a percentage of the declared value), repacking or an extra photo of the contents, and storage if a parcel isn't collected within 7 days.
Customs duty is charged only if the recipient goes over the $200 monthly limit, and it's paid to the state, not to us. We never add a charge after you've paid without telling you first.