Questions and answers
Short answers about sending, prices, customs and tracking. Prices, limits and dates below are always the current ones.
Prices and dates in the answers come straight from our current rates and flight schedule.
6 questions Prices
How much does it cost to send a parcel?
£7.00 per kg if you pay in the UK. If the recipient pays in Uzbekistan, the calculator shows that rate. We charge by the chargeable weight: the greater of the actual weight and the volumetric weight, rounded up to the next tenth of a kilo. A minimum charge applies to very light parcels.
Pickup at our Tashkent office is free. Courier delivery in Tashkent costs £3.00 (free from 5 kg), and to the regions £5.00 (free from 10 kg). The calculator shows the full price in pounds and dollars before you book.
What is volumetric weight and how is it calculated?
Space on an aircraft is limited by size as well as weight, so large, light boxes are charged by their volume. Volumetric weight = length × width × height in centimetres, divided by a fixed factor. The calculator does this for you.
We compare it with the actual weight and charge whichever is greater. For example, a big box with a duvet or toys may weigh little but still be charged by its size. To keep the price down, use a box that fits the contents snugly, or ask us to repack it for you.
Is there a minimum weight or minimum charge?
Yes. There is a minimum chargeable weight and a minimum charge, so even a small parcel with documents or a phone case costs at least that. The calculator shows it.
If you're sending several small things to the same recipient, put them in one box: one parcel is cheaper than several parcels that each pay the minimum.
What is the maximum size and weight, and how should I pack?
One parcel can weigh up to 30 kg. There is also a limit on the longest side, and the calculator shows it before you book. Anything bigger can be split into several parcels or sent as a commercial shipment.
Use a sturdy box, fill empty space so nothing moves, wrap fragile items separately and seal liquids in a bag. Don't send bags or suitcases wrapped in film: they tear in the hold. If the packaging isn't strong enough for the flight, we'll offer to repack it before loading.
How much is delivery inside Uzbekistan?
Collecting from our Tashkent office (Yunusobod district, Tashkent) is free. Courier delivery within Tashkent costs £3.00 and is free for parcels from 5 kg.
Courier delivery to any other region or Karakalpakstan costs £5.00 and is free from 10 kg. You choose the delivery option in the declaration, and the calculator adds it to the price automatically.
Is my parcel insured?
Insurance is optional. Its price is a percentage of the declared value and is shown before you confirm. With insurance, if the parcel is lost or damaged while it's in our care, we compensate up to the declared value.
Without insurance, our liability is limited as described in our Terms. We recommend insurance for phones, laptops and anything you couldn't easily replace. Make sure the declared value is the real one: it's also the basis for any compensation.