Questions and answers

Yes. Order as usual and use our London hub as the delivery address, with your customer code in the name line. Then add the order in your account as an expected parcel, with the shop's name and tracking number, so we can match it when it arrives.

We check the parcel on arrival, can combine several orders into one box, and send it on the next flight. Orders must reach our hub early enough for us to receive and check them before the flight; ask us in Telegram if your delivery date is close. The UK shops page lists shops that work well with our address, plus current sales.

Put your own name followed by your personal customer code, in the form “Your Name ATTN <code>”, then our hub address: Unit 4, Heathrow Cargo Park, Hounslow TW6 0XX. Your code and a ready-to-copy address template are in your account and on the UK shops page.

The code is how we know the parcel is yours. Without it, an order can sit unidentified at the hub and miss the flight. Give your own phone number and email, so the shop's courier can reach you about the delivery.

Some shops only accept UK-issued cards, check that the billing address matches the card, or cancel orders sent to warehouse addresses. On the UK shops page, each shop is marked by how easy it is to order from and whether a UK card is needed.

The “Don't order from” list shows shops that often cancel forwarded orders or don't deliver to our area. If a shop cancels your order, the shop refunds your card, not us.

Yes, and it usually saves money: one parcel pays the minimum charge only once, and we can remove bulky shop boxes to reduce the volumetric weight. Ask for it when you add the orders in your account, and we'll wait until all of them have arrived.

All the orders must arrive early enough to make the flight you are aiming for. Repacking is an optional extra; its price is shown before you confirm. Remember that the total value of the combined parcel counts towards the recipient's $200 monthly limit.